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As usual we always find it difficult to keep a secret. So you may already have heard that MOO is going to open an office in the US later this year.

"Why?" you ask. Well, ever since MOO launched in September 2006, we've had orders from customers around the world. After a little investigation, we've found that over 50% of you are in the USA. By opening an office there too, we'll be able to ship your orders so much faster! (We think that deserves a *Yay!*, even if we do say so ourselves.)

"When?" you want to know. Well, we haven't opened our doors just yet as we still looking for some great people to join the MOO Crew in the USA. In particular, we are looking for a new customer service team and an operations manager. If you love MOO and you (want to) live in Providence, Rhode Island, please stay tuned for job descriptions.

**UPDATE** - please see below for details of the Operations Manager role.

As for everyone wondering when we will start printing in the US, you'll have to wait just a little longer. We can't tell you an exact date, but we promise you it will happen before June. So, stay tuned. We'll announce here on the blog and in our newsletter when we officially launch.

moo.com is looking for an Operations Manager for our new US location!

The Operations Manager will manage a stand-alone dispatch and customer service operation, and will directly impact MOO's success by ensuring quality, productivity, efficiency and customer satisfaction. This position would suit a candidate with significant operational management experience, ideally with a background in a print, mail-order fulfillment, customer contact or service environment.

•Overall responsibility for all aspects of your operation including: Production, Quality, Customer Service, Facilities, Systems, Logistics, Materials, Health & Safety and Employment
•Direct, plan and organize all activities for a small dispatch team including: prep, quality checking, order packing and shipping to ensure accurate and timely fulfillment of customer orders
•Oversee a small customer service team and assist with high level case escalations
•Hire and train full-time (non-exempt) and contract employees

Candidate Requirements:
•5-7 years experience managing teams in a production, assembly or other direct labor environment
•Experience with commercial printing a big plus
•Direct experience with process management, inventory control, and quality assurance in a production environment
•Demonstrated ability to work independently and autonomously
•Proven ability to lead and mentor a team
•Experience dealing directly with customers and vendors
•Solid problem solving skills
•Excellent written and oral communications skills
•Experience setting up and troubleshooting basic PC hardware/software
•Excellent skills with internet, email, Microsoft Office and other applications
•Ability to lift 50 pounds
•Must have valid drivers license

•College degree strongly preferred

About the Company:

MOO is an award-winning online stationers based in London, England. We launched in 2006, with one product, the MiniCard. About half the size of a regular business card, MiniCards are made using variable print technology, meaning every card in the set can be different. MOO has subsequently expanded its product line to include Business Cards, Stickers, Postcards, Greeting Cards and Note Cards.

MOO has grown rapidly, enjoying a global demand for its products from day one, and continues to work with some of the web's fastest growing online communities, including Flickr, Facebook, iStockphoto, Etsy and Live Journal to name a few. Today, a team of 35 people develop and operate MOO's services from two London locations. Their mission is simple - deliver remarkable products which delight customers.

MOO ships its products worldwide from the United Kingdom, but plans to launch a second fulfillment and customer service operation in the USA by mid 2009.

MOO is a investor backed startup, with funding from the Accelerator Group, Atlas Venture and Index Ventures.


( 37 comments — Leave a comment )
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24th Feb, 2009 17:43 (UTC)
That's fantastic!
But...are you sure you wouldn't rather open in the San Francisco Bay Area? I mean, San Jose is Silicon Valley, and I would love to work for you guys! ;p Seriously, though, very exciting to hear you're coming to the States!
24th Feb, 2009 18:09 (UTC)
Oooh, I second this suggestion that they come to the Bay Area! :D
(no subject) - frostdemn - 24th Feb, 2009 23:00 (UTC) - Expand
(no subject) - sexynun - 25th Feb, 2009 05:13 (UTC) - Expand
24th Feb, 2009 17:48 (UTC)
I personally think Kansas City would be a much better place to open an office...it's centrally located. ;0)
24th Feb, 2009 17:51 (UTC)
24th Feb, 2009 17:56 (UTC)
24th Feb, 2009 18:17 (UTC)
You need to change that to, "WOO for MOO!" *g*
(Yes, I am THAT lame!)

Great that shipping COSTS will probably be a lot better too! :)
24th Feb, 2009 18:03 (UTC)
Im willing to move if you'll hire me!!
24th Feb, 2009 18:05 (UTC)
I'm very excited about this!
24th Feb, 2009 18:14 (UTC)
24th Feb, 2009 18:16 (UTC)
This is AMAZING!
I live in Warwick, RI. Providence, is like 30 minutes from my house! I am so apply when the time comes!
24th Feb, 2009 18:20 (UTC)
That deserves a big ol' YAY!
(I totally would love to work for you guys. <3)
24th Feb, 2009 18:22 (UTC)
Thanks so much for all your comments!
We're really excited too :)
24th Feb, 2009 18:32 (UTC)
Yay for Moo!
Are you sure you don't want to open a location in Canada? Haha.
24th Feb, 2009 18:54 (UTC)
24th Feb, 2009 19:04 (UTC)
Now, if you had said New York, I'd be preping a resume for you.

But I will still be a customer!
24th Feb, 2009 19:40 (UTC)
Keep us posted! I'd apply too and would consider relocating. :)
24th Feb, 2009 19:52 (UTC)
First day you announce you're going to open an office in Los Angeles I'll be right there to fill out an application. :)
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( 37 comments — Leave a comment )

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